Frequently Asked Questions

Gear up with the latest Tenno fashion and official merchandise.

When will my order ship?

Most in-stock items ship within 3-5 business days. For pre-order items, please refer to the specific shipping timeline listed on the product page.

Do you offer international shipping?

Yes, we ship our gear to Tenno all across the Origin System. Shipping rates and delivery times vary by destination and are calculated at checkout.

What is your return policy for apparel?

We accept returns on unworn and unwashed apparel within 30 days of delivery. Please ensure all original tags are attached to be eligible for a refund.

How do I know which size to order?

Each apparel item features a detailed size chart link. We recommend measuring a similar garment you own to ensure the perfect fit for your frame.

Can I cancel or modify my order after it's placed?

To ensure fast delivery, we process orders quickly. You can request a cancellation within 1 hour of purchase by contacting our support team.

What payment methods do you accept?

We accept all major credit cards, PayPal, and various regional payment methods to make your checkout process as smooth as a Bullet Jump.